You can return the unused products in your order with their original packages from our nearest stores within 30 days, exchange them in our stores within 90 days or return them via our website by following the steps below.

Select the order you want to return from the "My Orders" list in the "My Account" field.

From the "Order Detail" page, click the "Return Request" button.

Select the product(s) to be returned and the reason for the return.

Complete your return shipment with PTT Cargo free of charge with the return code displayed on the screen. For returns made with all other shipping companies, the shipping fee belongs to the sender. The return code validity period is 14 days. At the end of the 14-day period, you need to get a return code from our site.

Return address: Yassıören, Dolunay Sk. 28/2, 34010 Arnavutköy/Istanbul.

This is our new service where we receive the product/products you want to return from your address. You can follow the steps below to create a return request.

Select the order you want to return from the "My Orders" list in the "My Account" field.

From the "Order Detail" page, click the "Return Request" button.

After choosing the product you want to return and the reason for the return, choose the 'Delivery from my address' option as the return method.

Your products will be delivered to your address by HepsiJet Cargo in the Get Delivery at My Address field. You can share the return code you will create with the cargo officer.

You can return the unused products in your order with their original packages from our nearest stores within 30 days, and you can exchange them in our stores within 90 days.

The products you buy from our site can only be exchanged in our stores within 90 days. Our store employees will gladly assist you in product exchange.

You can return the unused products in your order with their original packages within 30 days from our nearest stores or exchange them in our stores within 90 days.

You can make all your returns free of charge through PTT Cargo. It is sufficient to indicate that there is a DeFacto refund and share the return code you received from our site.

The label of the product you want to return must not be removed.

You can change the product you bought from Trendyol at the store.

You can use your return check, which was issued from the store, only in our stores.

Merchant return check period is 1 year.

You can only return unwashed/unworn and unused products.

You can change the changed product again.

While preparing your orders, it goes through the quality control stage. If you encounter such a situation, you can send the defective/wrong product by courier free of charge. Your refund will be transferred to your card, and the amount of your refund will be defined as DeFacto Money in your membership account in the payment option at the door.

Just like in the stores, you can open the package in order to look at the item/s and try them on. Please retain the original packing and return it together with the product. Do not try the products on when you have put on any perfumes, shaving lotions with heavy fragrances or deodorants that might leave marks on. Do not wear the shoes outside; there should not be any dirt or scrape marks on the soles. Do not remove the tags. Bathing suits, underwear stockings, etc. cannot be returned due to hygiene reason. This return policy does not prejudice your legal rights regarding damaged products.