For all your purchases from our site, the shipping fee to all over Turkey is 19.99 TL. In addition, there is no shipping fee for your orders of 450 TL or more specific to the Mobile application.

You can take advantage of our payment at the door option for your orders up to 2000 TL. The payment at the door service fee is only 9,99 TL. In addition to the shipping fee, the payment at the door service fee will be reflected in your order. you need to choose.

Proceed from the basket and address step and come to the payment screen. On the payment screen, click on the "Pay at the Door" option. In order to order with the option of payment at the door, you need to create a membership account and choose the option of delivery to the address. Confirmation will be received by sms before your order is completed. Please enter your mobile phone number. Your confirmation password will be sent immediately via sms. You can enter this password and complete your order. If confirmation is not received, your order will not be processed.

After choosing the color and size of a product you like, click the "Add to Cart" button. You can log in from the login section by saying complete shopping, you can become a member or continue without being a member. After choosing your delivery option to complete your shopping, you can proceed to the payment screen and create your order with our preferred payment option. Estimated delivery time will vary between 2-7 working days depending on your address (excluding Sundays and public holidays).

Estimated delivery time will vary between 2-7 business days depending on your address (excluding Sundays and public holidays).

When your order is shipped, we will send you an informative SMS and e-mail. You can track your cargo by clicking the cargo tracking link in the e-mail.

You can track your cargo by logging into your account and clicking on the cargo tracking link of the relevant order for the orders you place with your membership account.

You can view the status of your order and track your cargo by clicking on the "Unsubscribe Order Tracking" section on our homepage for orders you place without being a member.

Delivery points are places where you can easily receive your cargo.

Choose the delivery address closest to you, place your order!

Let the cargo company deliver its order to this point.

You can receive your order within 3 days.

You can return the unused products in your order with their original packages from our nearest stores within 30 days, exchange them in our stores within 90 days or return them via our website by following the steps below.

Select the order you want to return from the "My Orders" list in the "My Account" field.

From the "Order Detail" page, click the "Return Request" button.

Select the product(s) to be returned and the reason for the return.

Complete your return shipment with PTT Cargo free of charge with the return code displayed on the screen. For returns made with all other shipping companies, the shipping fee belongs to the sender. The return code validity period is 14 days. At the end of the 14-day period, you need to get a return code from our site.

Return address: Yassıören, Dolunay Sk. 28/2, 34010 Arnavutköy/Istanbul.

This is our new service where we receive the product/products you want to return from your address. You can follow the steps below to create a return request.

Select the order you want to return from the "My Orders" list in the "My Account" field.

From the "Order Detail" page, click the "Return Request" button.

After choosing the product you want to return and the reason for the return, choose the 'Delivery from my address' option as the return method.

Your products will be delivered to your address by HepsiJet Cargo in the Get Delivery at My Address field. You can share the return code you will create with the cargo officer.

You can return the unused products in your order with their original packages from our nearest stores within 30 days, and you can exchange them in our stores within 90 days.

You can make all your returns free of charge via PTT Cargo. It is enough to indicate that there is a DeFacto refund and share the return code you received from our site.

You can return the products purchased from our site with your invoice to the nearest DeFacto store within 30 days or exchange them in our stores within 90 days. Your refund will be transferred to your card, and the amount of your refund will be defined as DeFacto Money in your membership account in the payment option at the door.

The products you buy from our site can be exchanged only in our stores within 90 days.Our store staff will be happy to assist you with the product exchange.

Please click history in the settings section of your internet browser (Chrome, Explorer, Safari, Firefox etc.) and clear your browsing data. Alternatively, you can try again with a different browser (Chrome, Explorer, Safari, Firefox, etc.) than the one you are using. If the problem persists, you can call our customer service line at 0 850 333 22 86 or you can reach us by sending an e-mail to the e-mail address of support@defacto.com.

This feature will be available on iPhones if you activate the defacto option under settings --> privacy --> camera in the phone's menu. In Androids, the permissions title of the defacto application in the application manager will be activated and opened for use.

In order not to keep you waiting, the ready products in your order have been sent and the remaining products will be shipped free of charge in a short time.