Proceed from the basket and address step and come to the payment screen. On the payment screen, click on the "Pay at the Door" option. In order to order with the option of payment at the door, you need to create a membership account and choose the option of delivery to the address. Confirmation will be received by sms before your order is completed. Please enter your mobile phone number. Your confirmation password will be sent immediately via sms. You can enter this password and complete your order. If confirmation is not received, your order will not be processed.
You can take advantage of our cash on delivery option for your orders up to 2000 TL. Payment at the door service fee is only 9.99 TL. In addition to the shipping fee, the payment service fee at the door will be reflected in your order. In order to order with the option of payment at the door, you need to create a membership account and choose the option of delivery to the address.
In order to benefit from our payment at the door option, you need to create a membership account on our site. You can only use the credit card payment option for your orders without being a member.
You can take advantage of our cash on delivery option for your orders up to 2000 TL.
You can collect your returns in cash by returning your orders created with the payment method at the door to our nearest DeFacto store.
For returns made by courier, you can return them via our website by following the steps below.
Select the order you want to return from the "My Orders" list in the "My Account" field.
From the "Order Detail" page, click the "Return Request" button.
Complete your return shipment with PTT Cargo free of charge with the return code displayed on the screen. For returns made with all other shipping companies, the shipping fee belongs to the sender.
Return address: Kazımkarabekir Mh. 1. Organized Industry. District Cumhuriyet Cad. Next to Cerkezkoy / Tekirdag. All returns made by cargo will be defined as DeFacto money to be used in our online store. If you want your refund amount to be deposited into your bank account, you can send your IBAN number to our customer service line at 0850 333 22 86 or send it to our e-mail address destek@defacto.com . The bank account information and the person placing the order must match, otherwise the refund cannot be paid.
For orders created with the payment method at the door, you can go to our nearest DeFacto store with your invoice and collect the refund amount in cash. 'Payment refunds at the door' sent to our warehouse will be defined as DeFacto money to your customer account.